We know that the payment screen has a few quirks and we’re working to get them out. You may notice that the screen seems to be reloading after you enter a response to certain fields, or that you enter a field but then the screen seems to reload and clear the field.
This is happening because there is a lot of behind-the-scenes processing going on as you enter your information. It’s normal to see a blue loading bar at the top of your screen after entering a response to certain fields. If you attempt to respond to another field before the blue bar completes processing, that response may not be saved. But it’s ok – simply input your answer again now that the back-end processing is done, and the response will be saved.